Information
Do you dream of a meaningful job where you make a difference for air passengers seeking justice?
Flyhjælp, a successful Danish legal-tech company, has already helped over 350,000 people obtain compensation and continues to grow. Join us as our new Administrative Case Worker in the Operations department and help achieve results in an ambitious, social work environment. Flyhjælp is ranked #2 on Børsen’s Gazelle List and scores high in employee satisfaction.
Your mission
In the Operations team, you’ll assist air passengers in obtaining the compensation they are entitled to by managing customer interactions and case processing. You will learn about passenger rights, handle customer dialogues, and gain experience in case administration within a dynamic team. Additionally, you’ll have the opportunity to help optimize workflows and implement new technologies to increase efficiency.
Your Tasks:- Assess and process flight cases
- Prepare cases for Scandinavian courts
- Validate files and customer data
- Manage customer communication with an emphasis on understanding and service
- Contribute to ongoing process improvements
- Various ad hoc tasks to keep each day engaging
Why us?
- A social, dynamic environment with room for both growth and community
- The chance to work with colleagues from various countries and gain experience in an international company where English is the corporate language
- Option to work from our office in Berlin if you fancy a long weekend there!
- Flexible tasks and ample opportunity for personal and professional development
- Lunch plan with Meyers and office space close to the metro in Copenhagen
About Flyhjælp:Flyhjælp is an ambitious, innovative company experiencing rapid growth, located near Kløvermarken in Copenhagen. In 2021, we joined forces with the German company Flightright, strengthening our position in the Nordic market. Our team consists of committed employees from across the Nordics and several other parts of Europe, with additional colleagues based in Berlin, Budapest, and Kyiv through our parent company.
The team consists of two caseworkers and a Team Leader, with whom you’ll work closely to ensure high quality in cases and assessments within the Norwegian legal process. Our team includes both part-time and full-time caseworkers.
Ready to join us on our journey? Send your application, CV, and relevant documents via the job posting here or to our Recruitment Manager, Marie Hoffmann, at
hr@flyhjaelp.dk – we look forward to hearing from you!
Salary is negotiated based on working hours (full-time or part-time), performance, qualifications, and competencies.
About us
#giving people access to justice Digital technologies are revolutionising the legal services market and we are one of the pioneers who have been advancing IT-supported legal services for years. Since 2010, more than 10,000,000 consumers have used our Flightright and Flyhjaelp services in Germany and Europe. But our ambitions have always been high: we have already successfully entered the labour law market with our subsidiary Chevalier and are currently working with freem to further develop the group of companies into the comprehensive Allright Legal-Tech. freem will be the leading point of contact in the field of traffic law. As a group, we are growing, expanding internationally and aiming even higher in the future. Shape the future of legal tech with us at Allright!
